Privacy policy

Privacy Policy

At Nuvelli (“we,” “us,” “our,” or the “Site”), protecting your privacy is a top priority. This policy explains how we collect, use, share, and protect the personal information you provide when visiting www.nuvelli.store, using our services, making purchases, or otherwise engaging with us (collectively, the “Services”). The terms “you” and “your” refer to all individuals who interact with our Services, including visitors and customers.

Please read this Privacy Policy carefully. By using our Services, you confirm that you understand and accept our privacy practices. If you disagree with any part of this policy, please discontinue your use of our Services.

Revisions to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or comply with legal obligations. Updates will be posted on this Site with a revised “Last Updated” date, and we will follow any required notification procedures as applicable.

Information We Collect & Why We Collect It

We collect personal data to ensure we deliver a high-quality and tailored experience. The type of information we gather depends on how you use our Services.

We use this information to operate our Services effectively, fulfill legal obligations, improve customer support, and maintain the safety and integrity of our platform.

Categories of Personal Information We May Collect

Information You Share With Us

We may collect the following when you use our Services:

  • Contact information such as your full name, address, phone number, and email.

  • Transaction details including shipping and billing information, purchase history, and payment confirmations.

  • Login credentials for account access including passwords and usernames.

  • Shopping behavior such as items browsed, added to cart, or wishlisted.

  • Customer service records from support inquiries, messages, or reviews.

Some information is required to access certain features; if not provided, you may be unable to use specific Services.

Automatically Collected Data (Cookies)

We collect usage information automatically when you browse our Site. This includes your IP address, device type, browser, session duration, and interaction patterns.

Cookies and similar technologies help us understand how you use our Site and enhance your experience. To learn more about cookies used by our store (powered by Shopify), visit: Shopify Cookie Policy.

Information from External Sources

We may obtain additional information from third parties, such as:

  • E-commerce platforms (e.g., Shopify) that support our Site operations.

  • Payment processors that manage financial transactions.

  • Marketing and analytics tools that help us understand engagement and performance.

Although we handle this data per our policy, we are not liable for the privacy practices of external providers. See “Third-Party Links” for details.

How We Use Your Data

We use your personal information for the following purposes:

  • Order Fulfillment: To process purchases, ship products, and manage your account.

  • Customer Support: To respond to inquiries and requests and improve your experience.

  • Marketing: To send updates, promotions, or personalized content via email or ads.

  • Fraud Prevention: To safeguard against unauthorized activity and enforce security protocols.

Sharing Your Information

We may share your data with:

  • Service providers assisting with operations (e.g., shipping, payment processing, tech support).

  • Affiliated brands and partners, including Shopify, for promotional or operational purposes.

  • Regulatory authorities, when required by law or legal proceedings.

  • Third parties during business transitions, such as mergers or asset sales.

We have shared the following categories of data in the past 12 months:

Data Category Shared With
Personal Identifiers Service providers, affiliates
Transaction Records Same as above
Usage Data Same as above

We do not use sensitive personal data to make inferences about individuals.

User-Generated Content

If you leave a product review or comment, it may be visible to the public. Please avoid sharing sensitive information in public forums.

External Sites & Links

Our Site may link to third-party websites. Once you leave our platform, we are not responsible for the privacy or content of those external sites. Please review their respective policies before submitting any personal information.

Children’s Privacy

Our Services are intended for adults. We do not knowingly collect information from individuals under 16 years of age. If a child has submitted data, please contact us immediately so we can delete it.

International Data Handling

Your information may be transferred to and processed in countries other than your own, including the United States. When transferring data from the EU or UK, we implement standard legal safeguards, such as Standard Contractual Clauses.

Data Security & Retention

While we implement reasonable security measures, no system is completely secure. Please avoid transmitting sensitive data via unsecured methods.

We retain your personal information only as long as needed to fulfill our services, meet legal obligations, resolve disputes, or enforce agreements.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your information

  • Request deletion

  • Correct inaccurate data

  • Receive a portable copy of your data

  • Limit data processing

  • Withdraw consent

  • Appeal decisions regarding your data

To make a request, contact us using the details below. We may verify your identity before proceeding.

Contact Information

For any questions or concerns about our privacy practices or to exercise your rights, please contact us at:

Address: 11, 13 Lister Gate, Nottingham NG1 7DE, United Kingdom
Phone: +44 343 909 2785
Email: [email protected]